Get in Touch with Us

Our Commitment

At Vylene, we are committed to delivering high-quality products along with an exceptional shopping experience. If you have any questions, concerns, or need assistance with an existing order, please do not hesitate to reach out to our dedicated support team.

Contact Information

• Customer Support Email: hi@vylene.com
• Business Hours: Monday – Friday | 8:00 AM – 6:00 PM EST
• Response Time: We aim to respond to all inquiries within 24 business hours.

Order Tracking Inquiries

If you are waiting for tracking details, please note that tracking numbers typically become active within 24 to 48 business hours after your order has been dispatched from our fulfillment center.

Order Changes & Cancellations

If you need to update shipping details or request a change/cancellation for your order, please email us immediately with your Order Number in the subject line.

Please note: Changes and cancellations can only be guaranteed if requested within 24 hours of purchase, provided the order has not yet been processed or shipped.

Thank You

Thank you for choosing Vylene. We appreciate your trust and look forward to assisting you!