Refund policy

Return & Refund Policy

30-Day Returns

If you are dissatisfied with your purchase for any reason, you may return it within 30 days of delivery.

Customers are fully responsible for all return shipping costs. Vylene does not cover return or exchange shipping fees under any circumstances.

Return Conditions

To be eligible for a return, products must meet the following criteria:

  • Must be returned in their original condition and packaging.
  • Worn, washed, or used products will not qualify for a refund.
  • Items damaged due to customer misuse or neglect will not be accepted.

How to Request a Return

  1. Email hi@vylene.com within the 30-day window to request a Return Authorization (RA#).
  2. Include your order number and clear photos of the product in your email.
  3. Upon approval, you will receive your RA# along with the return address of our nearest warehouse.

Order Cancellation

  • Orders can only be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
  • Any cancellation requested after this 24-hour window is subject to a $25 administration fee.
  • If your order has already been processed or shipped, cancellation is no longer possible. You must wait to receive the item and initiate a standard return.

Refund Process

Once your returned item is received and inspected at our warehouse, we will process your refund (minus any applicable fees). The credit will automatically be applied to your original method of payment within 7 business days.