Shipping Policy

Overview

Thank you for visiting and shopping at Vylene. Below you will find the terms and conditions that constitute our official Shipping Policy.

Shipment Processing Time

All orders undergo a standard processing time of 1 to 5 business days to confirm stock availability, perform quality checks, and prepare packages for dispatch.

Orders are not processed, shipped, or delivered on weekends or statutory holidays. If we experience a high volume of orders, shipments may be delayed by a few business days. Please allow additional days in transit for delivery. In the event of a significant delay in your shipment, our support team will notify you via email.

Shipping Rates & Delivery Estimates

We offer standard tracked shipping on all orders worldwide. Delivery times vary depending on your location:

• United States & Canada: 5 to 9 business days
• International / Rest of World: 5 to 9 business days

Note: Total estimated delivery time = Processing Time (1-5 business days) + Shipping Time (5-9 business days). Delivery delays can occasionally occur due to custom clearances or logistics disruptions.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your active tracking number(s). Tracking details typically update and become active within 24 to 48 hours of dispatch. If you have not received tracking information within 6 business days of placing your order, please contact us at hi@vylene.com.

Customs, Duties, and Taxes

Vylene is not responsible for any customs fees, import duties, tariffs, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

Damages & Lost Packages

If your package arrives damaged or if items are missing upon delivery, please document the outer packaging and damaged contents immediately with clear photos. Email your order number and photos to hi@vylene.com within 48 hours of receipt so our team can assist in opening a claim with the carrier and arranging a resolution.

Returns & Cancellations

Orders can only be canceled within 24 hours of purchase, provided they have not yet been processed or shipped (cancellations requested after 24 hours are subject to a $25 administration fee).

If you are not satisfied with your purchase once received, you may request a return within 30 days of delivery. Customers are responsible for all return shipping costs. For complete conditions, authorization requests, and instructions, please review our full Return & Refund Policy.